Ex-Apple Store chief talks Steve Jobs, Genius Bar and more in new interview.
Apple says that AMD Radeon HD 6970M cards (both 1GB and 2GB configurations) in select versions of these 2011 iMacs could fail: This iMac was sold between that month and October 2012 when Apple launched thinner models with new internals. The iMac in question is the model released in May 2011 with Sandy Bridge processors and Thunderbolt ports. Apple acquired Beats Electronics and Beats Music in May 2014 for $3 billion, and sales transitioned to the Apple Online Store in August. Apple Store Genius Bars began servicing Beats products late last year.Īpple has opened up one of its rare replacement programs for the graphics card in some mid-2011 iMac configurations, according to a notice issued to Apple Support employees. Sitel employees have confirmed that they will be moved to new technical support positions for other companies, and AppleCare employees similarly confirmed that Beats support will soon be handled completely internally. Apple cut several Beats jobs in July following the acquisition. Dre 2011 Holiday Product Line-Up" width="704" height="469" srcset=" 2000w, 155w, 655w, 768w, 1024w, 1536w, 350w, 1503w, 150w" sizes="(max-width: 704px) 100vw, 704px">Īpple is in the process of winding down Beats Electronics’ outsourced phone support ties and moving technical support completely in-house via AppleCare, according to sources. Beats Electronics phone support is currently split between Apple and Sitel, a customer support outsourcing firm, and Apple is aiming to completely end that relationship as soon as March. (Photo by Kevin Mazur/WireImage) " data-image-caption data-medium-file="" data-large-file="" title="Apple moving Beats Electronics technical support wholly in-house, replacing outsourced support" loading="lazy" class="aligncenter size-full wp-image-344515" src="" alt="Jimmy Iovine and Dr. Dre 2011 holiday product line-up at CLVT on Octoin New York City. Dre and Jimmy Iovine attend the unveiling of Beats By Dr.
Check your iPhone battery health or MacBook battery health to see if it’s time to replace the battery.NEW YORK, NY – OCTOBER 11: Dr. Check Your Battery Healthīattery repairs are one of the most common repairs needed for Apple devices. iPhones overheating is common in the summer if they are left in hot cars or exposed to excessive direct sunlight. If your phone is overheating, move it to a cool place. Adjust your environment, close demanding tabs or programs, check the activity monitor, or reset the fan. If your laptop is overheating, there are a couple of quick fixes that might help.
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Related: How to Identify Mac Issues With Apple's Hardware Diagnostics Tests Address Common Causes of Overheating
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Your Mac will test its functions and give you a diagnostic code describing the issue occurring. If a regular restart doesn’t work, you can also reboot your Mac in diagnostic mode by holding down the D key when you turn it back on. On a Mac, hold down the Power button to force restart it. To force restart an iPad without a Home button: press Volume Up and release it, press Volume Down and release it, and press and hold down the Power button. To force restart an iPhone 8 or later: press Volume Up and let it go, press Volume Down and let it go, and then press and hold down the Side button. If your iPhone or iPad is unresponsive, then force restart it.
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Restart Your DeviceĪ restart should be your first line of defense against most software glitches and performance issues. What Can You Repair at Home Without an Apple Appointment?īefore you make an Apple Genius Bar appointment, there are a couple of simple fixes that you can try depending on the problem that you are experiencing.